Effective date: June 23, 2026. evoglyph is sold by Eluketronic LLC (the seller of record), with payments processed by Stripe.
Overview
We want you to evaluate evoglyph before you pay — which is why every purchase begins with a free trial (up to 3,000 transcribed words or 7 days, whichever ends first). Because the trial lets you confirm the app works for you first, we do not offer an automatic, no-questions-asked money-back guarantee. Instead, we consider refunds for the case-by-case situations below and honor your statutory rights — and for those situations you can reach us within 30 days of purchase (or longer where mandatory law gives you more time — see Your statutory rights) by emailing [email protected].
When we provide refunds
We will work with you in good faith and generally provide a refund in these cases:
- Billing errors. Duplicate charges, an incorrect amount, or a charge after a timely cancellation.
- Failure to deliver. You paid but did not receive a working license key and we cannot promptly resolve it.
- Renewal charged after a cancellation request that we failed to process in time — we refund the unintended renewal charge.
- Statutory rights. Where the law gives you a mandatory refund or withdrawal right, we honor it (see Your statutory rights).
Outside these cases, refund requests are considered at our discretion.
When we generally do not provide refunds
- After you have meaningfully used a paid license beyond the trial, absent a billing error or statutory right.
- For the unused remainder of a current subscription period after cancellation — access continues to the end of the period and we do not prorate.
- Where a license was revoked for material breach of the Terms or EULA (for example, key sharing or abuse of the activation service).
Subscriptions vs lifetime purchases
- Subscriptions. You may cancel at any time; cancellation stops future renewals and you keep access until the end of the current paid period. Cancelling is not itself a refund of the current period.
- Lifetime (one-time) purchases. Refunds are considered case-by-case under the sections above. A refunded lifetime license is revoked and evoglyph returns to its unlicensed state: the app keeps running but stops inserting text directly, copying each dictation to your clipboard so you can paste it until you activate a license again. Statutory withdrawal or refund rights, where they apply, are honored regardless of this discretionary case-by-case policy — see Your statutory rights.
The mechanics of cancellation and what happens to your license are described in Licensing and activation.
Your statutory rights
Nothing in this policy limits or replaces rights you have under mandatory consumer-protection law, and those rights apply regardless of the discretionary case-by-case policy above. For example, consumers in the EU and UK have a 14-day right of withdrawal from a digital purchase; consumers in Australia have non-excludable consumer guarantees under the Australian Consumer Law; and consumers elsewhere may have comparable mandatory rights. Where a mandatory withdrawal or refund right applies, we honor it.
If you are a consumer in the EU or UK, that 14-day right of withdrawal for digital content is lost before the 14 days end only where you gave prior express consent to begin immediate performance and acknowledged that you thereby lose the right of withdrawal. Because evoglyph is purchased after a free trial and we do not currently collect that consent and acknowledgement at purchase, EU and UK customers keep the full 14-day withdrawal right — even after a license key is delivered and used — and we will honor a timely withdrawal request and refund accordingly.
How refunds are processed
Approved refunds are issued through Stripe to your original payment method. When we issue a refund, the associated license is revoked and the app returns to its unlicensed state — evoglyph keeps running but stops inserting text directly, instead copying each dictation to your clipboard so you can paste it and prompting you to activate a license; your settings and history stay on your Mac. Refund processing time depends on Stripe and your bank — typically several business days.
Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback may result in suspension of the associated license pending resolution.
Governing law
This policy is governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and you and Eluketronic LLC submit to the exclusive jurisdiction of the state and federal courts located in New York for any dispute, subject to any mandatory rights you have under the law of the country where you live.
How to request a refund
Email [email protected] within 30 days of purchase (or longer where mandatory law gives you more time — see Your statutory rights) with your order email and, if you have it, your Stripe receipt or order number. Tell us what happened; we aim to respond within 5 business days.
Changes to this policy
We may update this policy; the version in effect at the time of your purchase governs that purchase. Material changes will be posted here with a new effective date.
Contact
Eluketronic LLC, 447 Broadway, 2nd Floor #1266, New York, NY 10013, USA — [email protected].